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Frequently Asked Questions

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Frequently Asked Questions 2016-11-23T05:10:22+00:00
What is Your Return Policy? 2015-05-11T12:17:10+00:00

All purchases can be returned within 30 days of receipt for a full product price refund. The materials must unused and in original condition. Shipping charges and any import or export fees not paid directly to Simulation Training Systems. Inc. are the responsibility of the purchaser and are not included in the refund amount.

Any questions about this policy you can contact our offices at 858 450-3400 and we will be glad to help you.

 

How long have you been in business and has your company name always been Simulation Training Systems? 2013-09-26T20:31:24+00:00

We started in December of 1969 under the company name of Simile II. We changed the name in 1990 to Simulation Training Systems.

I once ordered Guns or Butter from you. Are you going to publish it again? 2015-05-11T08:54:04+00:00

Yes, we stopped publishing Guns or Butter at the end of the Viet Nam war but we re-released it in 2005. You can see more information about Guns or Butter here.

What if we are outside of the United States? 2013-11-27T21:18:10+00:00

We will gladly ship to anywhere in the world. Orders outside of North America must be placed over the phone at (858) 450-3400.

Is there a reduced price for schools or charities? 2013-09-26T20:29:23+00:00

The prices you see on this website are reduced for schools and charities.

Can I have it sent to my home address? 2013-09-26T20:29:04+00:00

Yes, we will have it delivered to any address you want, provided this is a purchase for a school or a charity.

Do you accept credit cards? Purchase orders? 2014-04-25T12:51:25+00:00

Yes and yes. You may place the order over the phone or online with a credit card number (Visa, Mastercard, AMEX) or with a purchase order number (in the United States). However, we require you to provide proof that you are buying it for a school or a charity.

Can I order from your website? 2013-09-26T20:28:17+00:00

Yes, it is now possible to order our simulations for schools and charities online. We are also happy to take your order or answer any questions over the phone at our toll free phone number (800) 942-2900 or, for international calls, use (858) 450-3400.

I participated in BaFa’ BaFa’ a long time ago. Is this the same program? 2013-09-26T20:27:25+00:00

We now have three versions of BaFa’ BaFa’; the original version which is still sold to schools and charities, a middle school version and a new expanded professional version for corporations and government agencies (please call us at 800-942-2900 for more details).

Do you ever run the simulations for schools? 2016-11-23T05:12:06+00:00

Generally not. We do, however, consult with school districts and other charitable groups to help them make their curriculum more experiential.

Are you interested in publishing other people’s simulations? 2013-09-26T20:25:52+00:00

Yes. We are planning to publish 2 or 3 new simulations, developed by other people. We are forming a committee of teachers to help us select the simulations to publish.

 

Do you have any new programs coming out? 2013-09-26T20:25:16+00:00

Yes, we recently released the Power of Leadership simulation. We’ve received very good response to it thus far. We’re presently working on a new ethics series. These structured experiences will build on the model of Where Do You Draw the Line?

I have the students for only 50 minutes, will your simulations work with that amount of time? 2013-09-26T20:24:41+00:00

The ethics simulation Where Do You Draw the Line? and our preventing sexual harassment simulation What is NO? fit nicely into a 50 minute period. StarPower and BaFa’BaFa’ lose some of their impact if there is a prolonged intermission.  Power of Leadership needs at least a continuous 2 and 1/2-hour period of time.

 

Do I need special training to run your simulations? 2013-09-26T20:23:00+00:00

No, we provide step-by-step instructions for running our simulations. They do require spending some time reading the directions the first time you run it, but after you run it once it will all seems very natural.

 

Are they stand alone experiences? 2013-09-26T20:22:37+00:00

Yes, most of the time they are used as stand-alone experiences in the classroom. However, they are also integrated into summer camp types of experience. If you are going to integrate them into an existing program, you may want to give us a call as we have some suggestions for how to do that effectively.

Can your products be reproduced? 2013-09-26T20:22:10+00:00

No. All of our products are copyright protected and cannot be copied or reproduced. However, most of our educational products are reusable, so there should be no need to reproduce anything.

Are your simulations computer based? 2013-09-26T20:21:39+00:00

No. All of our simulations are real time, face to face simulations that require 1 to 4 hours to complete. They get their power from the interaction of the participants as they attempt to resolve conflicts, plan, solve problems and allocate resources in a simulated environment.

Are your simulations computer-based? 2013-09-26T20:21:08+00:00

No, all of our programs are highly interactive, hands on experiential training programs.

Can I order from your website? 2013-09-26T20:20:44+00:00

Business simulations may  now be ordered online via our corporate store or call us for orders outside the U.S. at (800) 942-2900 or (858) 450-3400. You can place the order over the phone with a credit card number (Visa, Mastercard, AMEX) or with a Purchase Order Number (in the United States).

I participated in BaFa’ BaFa’ a long time ago, is this the same program? 2013-09-26T20:18:02+00:00

We now have two versions of BaFa’ BaFa’. The original version which is still sold to schools and charities, and a new expanded professional version for corporations and government agencies (please call us at 800-942-2900 for more details).

Are you looking for people to facilitate your programs for your clients? 2013-09-26T20:17:38+00:00

We currently partner with many master trainers we give first preference to when we make assignments. However, we are always looking for good trainers

How long have you been in business, and has your company name always been Simulation Training Systems? 2013-09-26T20:17:11+00:00

We started in December of 1969 under the company name of Simile II. We changed the name in 1990 to Simulation Training Systems.

Do you have any new programs coming out? 2013-09-26T20:16:48+00:00

Yes, we have a new leadership simulation named The Power of Leadership.

We also recently released a new half-day version of Pumping The Colors, calledPumping The Colors: Coaching Your Team To Higher Performance.

Do your programs require certification? 2013-09-26T20:16:23+00:00

At this time, Pumping The Colors is the only program that requires trainers to be certified. Open certifications are usually held three or four times annually. Private in house sessions can be scheduled at any time (call for details).

All of the other programs are designed to be run without certification.

Are you consultants? 2016-11-23T05:12:08+00:00

Our objective is to develop and market the very best simulations possible.

  • We regularly facilitate our team development program Pumping The Colors for clients all over the world.
  • We consult on the design of experiential training programs.
  • We train in-house trainers in the use of our products.
  • We conduct pilot tests of our products for companies.
  • We refer general consulting to a host of highly qualified partners that work with us.