Presentation Before The American Water Works Association
Annual Conference – Dallas, Texas
By Garry Shirts, Ph.D. with Mr. Jack Markel, American Water Works
Thank you Jack. The first time I met Jack, he was so angry with one of my partners he got up in the middle of our demonstration of Pumping The Colors® and walked out. A colleague of mine chased him down the hall, discovered what was wrong and apologized for our mistake. Jack thought about it for a few minutes and decided to return to the seminar. At the time, I thought, “We will never see him again,” but a year later he incorporated Pumping the Colors into one of the American Water Works management programs. […]
I knew from that incident that he’s a no nonsense, get down to work, let’s get it done kind of guy. I like to believe that that no-nonsense, bottom line, practical approach to the world is what attracted him to Pumping the Colors.
Before I elaborate on that point, I’d like to point out that when Jack and his team developed their program they did something that only a few people in training do. He didn’t assume what the training needs were, he did a needs analysis. He then designed the program to meet those needs. He then sold it to top management and said he wouldn’t proceed unless they supported the project. They had to be convinced. It was not an easy sale.
Then after the program he evaluated its effectiveness. He found that his program produced positive results in his managers in 8 out of 10 behaviors measured. That’s doing it right from beginning to end.
In the time I have available, I’d like to […]